Last Updated: November 22, 2024

At My Sticky Moments, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We collect personal and non-personal information from you when you use our website, create an account, place an order, or communicate with us. This includes:

Personal Information

• Account Information: When you create an account, we may collect your name, email address, phone number, shipping and billing addresses, and any other information you provide when setting up your account.
• Order Information: When you place an order, we collect your payment details (credit card or PayPal information) and shipping information, as well as any special instructions you may provide for delivery.
• Communication Information: Any information you share with us when you contact us via email, live chat, or customer service forms.
• Payment Information: We process your payment information through secure payment gateways (like Shopify Payments or PayPal). We do not store your full payment information. Payment details are encrypted and processed securely through these trusted services.

Non-Personal Information

• Device and Browsing Information: We may collect information about your device, such as your IP address, browser type, language preferences, and time zone.
• Usage Data: This includes information about how you use our website, such as pages you visit, the time spent on pages, and links you click.
• Cookies: We use cookies and similar tracking technologies to improve user experience and analyze web traffic. These help us understand how visitors interact with our website and
  optimize your shopping experience.

2. How We Use Your Information

We use the information we collect for various purposes to ensure we can provide you with the best possible experience on our website and through our services. These uses include:

Order Processing and Fulfillment

• Order Confirmation: To confirm receipt of your order and provide updates about your purchase.
• Shipping and Delivery: To ship your product(s) and communicate with you about tracking and delivery status.
• Customer Support: To resolve issues related to your orders or account, respond to your inquiries, and provide assistance.

Enhancing Your Shopping Experience

• Personalization: To personalize your experience, recommend products based on your browsing and purchase history, and tailor the content you see.
• Marketing: With your consent, we may send promotional emails about new products, special offers, or discounts. You can opt-out of marketing communications at any time by using the unsubscribe link in the email or contacting us directly.

Analytics and Website Improvement

• User Behavior Analysis: We use data analytics tools (e.g., Google Analytics, Shopify Analytics) to track user interactions with our website. This helps us understand customer behavior, improve website performance, and identify areas for improvement.
• A/B Testing: We may run tests on different versions of website pages to determine which layout, design, or content is most effective for our users.

Security and Fraud Prevention

• Account Security: To protect your account and personal information, we use secure encryption methods and monitor for potential fraudulent activities.
• Compliance: To ensure compliance with applicable laws and regulations, and to respond to legal requests when necessary.

3. How We Protect Your Information

We take your privacy and security seriously. We use a combination of technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure:

• Encryption: We use SSL (Secure Socket Layer) encryption to transmit sensitive information such as payment details between your browser and our servers.
• Secure Payment Processing: Your payment information is securely processed through third-party payment providers, and we do not store sensitive financial details.
• Access Controls: We limit access to personal information to authorized employees, agents, or contractors who require access to perform their job duties.
• Regular Security Audits: We regularly review our security policies and procedures to ensure that your information is secure and that we are adhering to the latest security best practices.

While we take reasonable measures to protect your information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we remain committed to protecting your data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we
may share your information in the following cases:

• Service Providers: We share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering
  products. These service providers include:
• Shipping Carriers: (e.g., USPS, FedEx, DHL)
• Payment Processors: (e.g., Shopify Payments, PayPal)
• Email Marketing Platforms (e.g., Mailchimp, Klaviyo)

These third parties are obligated to protect your information and use it only for the purposes we specify.

Legal Compliance

We may disclose your information if required by law, such as in response to a subpoena, court order, or government request. We may also disclose information to enforce our legal rights, prevent fraud, or protect the rights, property, and safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if your information is transferred to another company and if it is subject to a different privacy policy.

5. Your Rights and Choices

You have the following rights with regard to your personal information:

• Access and Correction

You can access and update your personal information by logging into your account or by contacting us. If any of the information we hold is inaccurate or incomplete, you have the right to correct it.

• Opt-Out of Marketing Communications

You can choose not to receive promotional emails or newsletters from us by clicking the "unsubscribe" link in any email we send or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your orders or account.

• Data Deletion

You can request the deletion of your personal information by contacting us. We may retain some information for legal, accounting, or security purposes, or as required by law.

• Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that if you disable cookies, some features of our website may not function as intended.

• Right to Object

If we rely on legitimate interests as a basis for processing your personal data, you have the right to object to this processing. Please contact us if you would like more information about this right.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as pixels and web beacons) to enhance your experience, track user activity, and gather analytics. These technologies allow us to remember your preferences and improve functionality across devices.

What Are Cookies?

Cookies are small files stored on your device that help us recognize you and remember
your preferences when you visit our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the functionality of our website (e.g., for maintaining your shopping cart).
• Performance Cookies: Help us analyze website performance and improve user experience (e.g., Google Analytics).
• Targeting Cookies: Used for advertising and marketing purposes, such as showing you relevant ads.

You can control cookie settings through your browser settings, but disabling cookies may limit your ability to use some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites, services, or advertisements that are not controlled or operated by My Sticky Moments. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as quickly as possible. If you are a parent or guardian and believe we may have inadvertently collected personal information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by updating the "Last Updated" date and providing a prominent notice on our website. By continuing to use our website after changes are made, you accept the updated Privacy Policy. At My Sticky Moments, we are committed to respecting and protecting your privacy.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

10. Contact Us

If you have any questions or concerns regarding these Terms of Service or our products, please contact us at:

Email: mystickymoments@gmail.com